Return & Refund Policy

Effective Date: 01-04-2025

At Eazy Techno, we are committed to delivering high-quality software solutions and services to our clients. We aim to ensure full customer satisfaction. However, if you are not completely satisfied with our product or service, please review our return and refund policy below.

1. Digital Products (Software, Mobile Apps, Websites, etc.)

Due to the nature of digital products, returns or exchanges are not possible once the software or service has been delivered, deployed, or downloaded. However, we do offer refunds under specific conditions:

2. Eligible Refund Scenarios:

• You were charged more than once for the same product or service due to a technical issue.
• The project or service was canceled by Eazy Techno before any substantial development began.

3. Refund Request Time Frame

All refund requests must be submitted within 7 calendar days from the date of purchase or delivery. Requests submitted after this period may not be eligible for a refund.

4. Refund Credit Period

If your refund request is approved, the amount will be credited back to your original payment method within 10 business days. The exact time may vary depending on your bank or payment provider.

Non-Refundable Cases:

• Change of mind after purchase.
• Poor performance due to customer’s own device, hosting, or server environment.
• Delays caused by lack of client communication or content.
• Customized or tailor-made solutions delivered as per agreed specifications.

5. Service-Based Engagements (Software Development, Maintenance, etc.)

For services rendered under a contract or agreement:

• Partial refunds may be issued for uncompleted portions of a project if mutually agreed upon.
• Advance payments are non-refundable unless no work has commenced.

All such cases will be handled on a case-by-case basis and require a formal written request.

6. Requesting a Refund

To request a refund, please contact us at:

• Email: info@eazytechno.com

Please include:

• Your full name
• Invoice/order ID
• Product or service name
• Reason for the refund request

We aim to process refund requests within 7–10 business days after reviewing the case.

7. Modifications to This Policy

Eazy Techno reserves the right to amend this Return & Refund Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.