Billing & Returns

Refund and Cancellation Policy

Last Updated: September 02, 2026

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At Eazy Techno (www.eazytechno.com), we take pride in engineering high-quality B2B software systems, SaaS cloud subscriptions, web development, and digital marketing services. We maintain a transparent and customer-centric Refund & Cancellation Policy.

1. Free Live Demo & Evaluation Before Purchase

To ensure complete customer satisfaction and confidence prior to making a financial commitment, Eazy Techno offers free live interactive demos and guided walkthroughs for all our software products (Hospital ERP, Hotel Management Software, Clinic OPD Billing, Retail POS & Barcode Billing). We strongly encourage all prospective clients to test and evaluate our software demos on our Live Demos Page before purchasing an annual subscription.

2. Cancellation Policy

• SaaS Subscriptions: You may cancel your annual SaaS subscription renewal at any time prior to the next billing cycle by submitting a request through your dashboard or emailing our support team. Cancellation will prevent subsequent renewal charges.
• Custom Web & Software Development: Project cancellation requests must be submitted in writing within 24 hours of booking payment, provided custom coding or server provisioning has not yet commenced.

3. Eligible Refund Scenarios

Refunds are processed under the following verified circumstances:

• Duplicate / Erroneous Charges: In the event of a technical glitch where a customer is debited multiple times for a single order transaction via the payment gateway.
• Non-Delivery of Digital Credentials: If Eazy Techno fails to provision your cloud software access, login URL, or account credentials within 48 hours of verified payment, and our technical team is unable to resolve the setup issue.
• Project Not Initiated: If an advance booking payment was made for a custom development project, but work was cancelled by mutual consent prior to project initiation.

4. Non-Refundable Scenarios

• Change of mind after cloud software account credentials have been successfully delivered and utilized.
• Third-party costs already incurred and paid on behalf of the client (such as domain registrations, SSL certificates, SMS gateway DLT credits, and third-party API licenses).
• Delays caused by failure on the client’s part to provide required text, images, or approval feedback.

5. Refund Processing Timeline & Method

6. How to Request a Refund or Support

To request a refund or raise a billing inquiry, please email our support desk with your Transaction ID, Order Number, and Registered Mobile Number: